The Perfect and Practical Personal/Executive Assistant 10 Days Program 2020
TBD
What is this about?
The 'HOW'? - using critical skill and behavior to develop personal competencies
The 'WHAT'? - developing task competencies needed to achieve successful process delivery
Building on your existing personal knowledge and skills-set
Giving you a better understanding of how you and your colleagues might work together more effectively in any office environment
The production of a follow-up action plan which can help you implement new skills back at work.
Who Should Attend
- Senior Personal Assistants
- Senior Executive Assistants
- Anyone involved in the operational supervision fo an office environment
- Secretaries and Administrative Support Personnel needing to develop superior performance in their working environment
Objectives
- Identify, develop and improve key competencies necessary for superior performance
- Improve creative thinking, problem solving and decision making skills
- Develop reading skills and note-making effectiveness
- Learn to use and apply simple memory systems
- Be better able to understand personality and behavioral characteristics in order to achieve what they want from other people
- Develop a plan and approach for self-development
- Better understand the skills and competencies required within current and future job roles
- Practice competencies that can contribute to achieving individual and business objectives
- Have an improved appreciation of other people's needs, perspectives and objectives and how they may support the achievements of others
- Better appreciate their own strengths and weaknesses and have a plan to develop themselves accordingly (especially in the areas of interpersonal communications skills, working in teams and providing first-class customer service)
- Have improved self confidence and an improved ability to think for themselves and to develop action plans
- Be better able to cope with and manage pressure, tensions and demands in the workplace
- An enhanced set of practical skills that can be used at work
- A better understanding of personality, self and others' behaviour · Improved self-belief and self-confidence
- An understanding of how others achieve their objectives and of the importance of networking
- Useful tips for achieving superior performance in their supporting role
- Exposure to a range of tried, tested and proven approaches which can be tailored and modified to suit individuals and their respective organizations
Management Trainer & Consultant
Access Business Solutions International
A highly motivated individual, acknowledged for sound decision-making abilities, analytical skills, on-going education, logic and reliability. She enjoys new challenges and relishes opportunities to think "outside the box" and provide solutions to problems while continuously performing at highest standards.
Selma is now ABSI’s main Facilitator on soft skills
A Versatile, self-driven Soft Skills & Technical Trainer with a passion for both employee and business development.
Extensive background in strategic management, project management, training, sales and supervision.
Excellent process enhancement, presentation and team building skills.
Proven business professional with a talent to drive sales, control budgets, increase bottom line earnings and develop marketing strategies
- Your Brain Skills
- How to be a 'Successful' Reader
- How Mastering Note-making Skills Can Help Your Career
- Mind-mapping as a Note-making, Planning, Thinking and Memory Tool
- Mind-mapping Software
- Your Memory Potential (how good is your memory?)
- Memory Systems Explained (the power of stories and imagination)
- Remembering Names
- Memory at Work
- Remember What You Read (strategies for fast, effective reading)
- Barriers to Effective Communications
- Strategies for Improving Communications with “Difficult” People
- The Powerful Influence of “Body Language‟: Speaking without Words
- Giving and Receiving Feedback: The Risks and the Benefits
- Getting Your Point Across: Know What to Say and When to Say It
- Identifying and Dealing with Time-wasters
- Handling Interruptions (how to protect your productive time)
- Planning (what you have to do)
- Prioritization (what you must do first)
- Making a Presentation
- Thinking and Working in Teams
- How We Learn – and What We Need To Do to Avoid Forgetting
- Tips for Handling Information Overload at Work
- Understanding and Clarifying Purpose, Vision and Mission
- External and Internal Customer Service
- The Secret to Working Smarter rather than Harder
- Controlling, Prioritizing and Organizing Your Work
- Gaining an insight into your Strengths and Weaknesses
- Making Your Office User-friendly and Efficient
- Mind Mapping Techniques
- Right Brain / Left Brain Theory
- Managing Larger Projects to Meet Deadlines
- Planning and Problem Solving Skills
- Managing Meetings Effectively
- Working with more than One Manager
- Coordinating the Authority’s secretariat and administration processes
- Advising management on the design, review and update of administrative, assets and utilities management
- policies and procedures;
- Implementing and monitoring systems for handling office correspondence
- Maintaining office machinery and appliances in good working condition
- Listening Skills – seek first to understand then to be understood
- Creating a Professional Image
- Leadership Skills
- How to Make Presentations with Confidence and Power
- Painless Methods for Giving Corrective Feedback
- Best Practices for Delivering Positive Feedback
- Administering of the Authority’s assets and office utilities
- Initiating the boarding off office assets in liaison with PDU
- Ensuring motor vehicles and other equipment maintenance and safety
- Scheduling of vehicle movements for routine and field travels
- Coordinating staff travel in liaison with EPA
- Provision of office supplies and consumables
- Maintenance of conducive office working environment